What should employees be aware of when discussing allergens with customers?

When discussing allergens with customers, employees must prioritize the potential health risks associated with allergens. This means being knowledgeable about specific allergens present in food items, understanding how these can affect individuals with allergies, and being able to communicate this information clearly to customers. It's essential for employees to inform customers about which ingredients may cause allergic reactions, as these reactions can vary in severity and can potentially be life-threatening.

Having this awareness is crucial not only for customer safety but also for the establishment's reputation and compliance with food safety regulations. Proper communication regarding allergens helps to build trust with customers and ensures that they are making informed choices about what they consume.